Here are some of the questions that our customers most frequently have for us.
Where is my order?
Our items are sourced in bulk from international suppliers, so packages usually arrive at your doorstep between 12-30 days after you place your order. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.
You can track your order by simply inputting your Tracking ID into the box below. You can find your Tracking ID in your shipping confirmation email.
Why did I only receive part of my order?
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
I don't see sizes. What are your sizes?
Our most popular leggings are one-size-fits-all (OS). They're super stretchy and meant to comfortably fit people up to about size 9.
Our Plus Size collection will comfortably fit you if you're about a size 12.
Do you have a sizing chart?
Our measurements vary slightly by product line. Size charts can be found on the product page underneath the description.
For easy reference, you can also consult our sizing charts main page here.
What is your Refund Policy?
If you're unhappy with your order for any reason, let us know through the form submission below, shoot us an email at cheryl@hypecheck.ME, or hit us up on Facebook.
All you'll have to do is ship the item(s) to our NYC location and we'll extend you a full refund upon receipt and item inspection.
See our full Return Policy here.
What is your Exchange Policy?
All you'll have to do is ship the item(s) to our NYC location and we'll ship you out a replacement item (or items).
See our full Exchange Policy here.
How can I contact you // where can I find customer support?
Please note that our support emails are support@hypecheck.ME or cheryl@hypecheck.ME. If you send an email to cheryl@hypecheck.COM, it will bounce. Thanks for understanding! Alternatively, you can reach out to us over Facebook on our page or call us at (862) 256-3235.
Can I sell your leggings / be a brand ambassador?
Absolutely! We have an amazing affiliate program set up that offers a generous 25% commission on all sales you send our way. More details can be found here.